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“Be sure and cancel your credit cards before you die. This is priceless, and so easy to see happening, customer service being what it is today. A lady died this past January, and  a bank billed her for February & March for their annual service charges on her credit card, & added late
fees and interest on the monthly charge. The balance had been $0.00, now somewhere around  $60.00. A family member placed a call to the bank

Here’s the exchange:

Family Member:“I am calling to tell you she died in January.”
Bank: “The account was never closed and the late fees & charges still apply.”
Family Member: “Maybe,  you should turn it over to collections.”
Bank: “Since it is 2 months past  due, it already has been.”
Family Member: So, what will they do when they find out she is  dead?”
Bank: “Either report  her account to frauds division or report her to the credit bureau, maybe both!”
Family Member: “Do you  think God will be mad at her?”   (I really liked this part!!!!)
Bank: “Excuse me?”
Family Member: “Did you just get what I  was telling you the part about her being dead?”
Bank: “Sir, you’ll have to speak to  my supervisor.” (Duh!) (Supervisor gets on the phone):
Family Member: “I’m calling to tell  you, she died in January.”
Bank: “The account was never  closed, so the late fees and charges still apply.” (This must be a phrase taught by the bank!)
Family Member: “Do you mean you want to collect from her estate?”
Bank: (Stammering) “Are you her  lawyer?”
Family Member: “No,  I’m her great nephew.”
Bank: “Could you fax us a  certificate of death?”
Family Member: “Sure.” (fax number is given) After they get the fax:
Bank: “Our system just isn’t setup  for death. I don’t know what more I can do to help.”
Family Member: “Well, if you figure it  out, great! If not, you could just keep billing her. I really don’t think she  will care.”
Bank: “Well, the late fees & charges do still apply.” (What is wrong with these  people?!?)
Family Member: “Would you like her new billing address?”
Bank: “Yes, that will  help.”
Family Member: “  Odessa Memorial Cemetery, Highway 129, Plot Number 69.”
Bank: “Sir, that’s a  cemetery!”
Family Member: “What do you do with dead people on your planet? ”

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